FAQ's

Important Information

Driver & License Requirements

When you pickup the car you’ll need:

  • Passport or National ID Card

  • Driving License

  • Credit Card

Security Deposit

At pick-up, the main driver will leave a refundable security deposit of $500.00 on their credit card. Cash isn’t accepted for the deposit. If you’d like to use a debit card, we can do so with a $2,5000.00 bond or a $500 bond and an excess reduction option (reduces your liability from $5,000.00 to either $500 or $0 in the case of an accident).

Accepted cards.

  • American Express

  • MasterCard

  • Visa

Opening Hours:

  • Mon - Fri 7:00am – 5:00pm

  • Sat 7:00am – 5:00pm

  • Sun 8:00am – 2:00pm

Shuttle bus:

Departs Office for the Airport

  • Mon - Sat 7:45am, 8:45am, 9:45am, 10:45am, 11:45am, 12:45pm, 1:45pm, 2:45pm, 3:45pm

  • Sun 7:45am, 8:45am, 9:45am, 10:45am, 11:45am, 12:45pm

Departs Airport for Office

  • Mon - Sat 8:00am, 9:00am, 10:00am, 11:00am, 12:00pm, 1:00pm, 2:00pm, 3:00pm, 4:00pm

  • Sun 8:00am, 9:00am, 10:00am, 11:00am, 12:00pm, 1:00pm

What is Fair Wear and Tear?
Dents
Fair Wear and Tear includes: Fair Wear and Tear excludes:
Dents of no more than 25 mm in diameter (excluding bonnets and roofs) where the paint surface has not been broken and there is no paint removal, paint cracking of flaking. a. hail damage
b. dents of any diameter on bonnets, roofs, wheel arches, style lines,
door sills or door edges;
c. multiple dents within a specific local area regardless of size; or
d. any damage affecting or penetrating the paintwork
Stone chips
Fair Wear and Tear includes: Light scratches: Fair Wear and Tear excludes:
Isolated stone chips to any panel up to 2 mm in diameter. More than 5 stone chips to an isolated area.
Scratches
Fair Wear and Tear includes: Fair Wear and Tear excludes:
Isolated stone chips to any panel up to 2 mm in diameter. a. not more than 25 mm in length and not more than 1 mm wide;
b. no paint surface penetration; and
c. can be polished out.
Bumpers
Fair Wear and Tear includes: Light scratches: Fair Wear and Tear excludes:
a. Scratches/Scrapes under the front bumper that are not visible when standing 2 metres back from the vehicle; or
b. light scuffing or scratches:
i. where there is no paint penetration;
ii. which can be polished out;
c. isolated stone chips up to 2 mm in diameter.
a. any broken paint;
b. multiple scratches of any size;
c. dents of 25 mm in length or more in diameter;
d. any damage to a textured bumper; and multiple stone chips of more than 5 to an isolated area.
Wheels, wheel trims, tyres
Fair Wear and Tear includes: Light scratches: Fair Wear and Tear excludes:
Isolated stone chips to any panel up to 2 mm in diameter. a. wheel trims or hubcaps that are cracked, broken, missing, mismatched or not the original wheel trim or hubcap;
b. alloy rims for standard vehicles that are cracked, buckled, gouged or mismatched or not the original rim;
c. alloy rims for prestige and collection vehicles if:
i. scuff mark is more than 20 mm in length;
ii. the alloy rim is cracked, buckled or gouged ; or
iii. the alloy rim is mismatched or not the rim as originally supplied;
d. tyre tread and sidewall damage so that the tyre is unroadworthy e.g. cuts, bulges, gouges and abrasions, tyre misuse e.g. flat spots and burnouts;
e. replacement tyres that differ from those originally supplied
Windscreen, windows, lamps and external mirrors
Fair Wear and Tear excludes:
Scratches, chipping, cracks, holes or damage to:
a. the windscreen;
b. windows;
c. lamps; and
d. external mirror lens, as all such damage may affect the roadworthy status of the vehicle and may subsequently worsen over time from the vehicle continuing to be driven.
Upholstery, floors, carpets, dashboard, fascia, trim interior and vehicle cleanliness
Fair Wear and Tear includes: Fair Wear and Tear excludes:
a. light marks that can be removed by vacuum or general cleaning;
b. light scuffing or smears or regular day to day debris that is removable by general cleaning
a. any permanent damage caused by harsh or corrosive materials;
b. tears, cuts, scratches, holes or burns;
c. any damage to the structure, shape or positioning of a seat;
d. hair from pets;
e. excessive soil, mud or sand (other than from regular day to day use);
f. evidence of smoking in the vehicle;
g. odours or foreign matter; stains or marks that cannot be removed by general cleaning or require steam cleaning.
Keys, accessories and equipment
Fair Wear and Tear includes: Fair Wear and Tear excludes:
Minor cosmetic damage that does not in any way affect the functionality of the keys, accessories or equipment a. loss or damage to keys or remotes;
b. damage caused by incorrect fitting of accessories (snow chains, roof racks);
c. damage to aerials;
d. removal or damage to any item supplied with the vehicle (parcel shelf, tools, spare tyres, wheel trims, hazard triangles, first aid kits, GPS unit)
Do I need to pay a bond when hiring a vehicle?
For all our vehicles we require a $500 bond be placed on a credit card in the main drivers name, this is placed as a pending transaction (Pre-authorisation). You must ensure there are enough available funds on the card when picking up the vehicle, once a pre-authorisation has been held, you will not be able to use that money.

At the end of the rental, the final payment amount will be processed with the unused portion of the pre-authorisation to be released. Depending on your bank, the money is usually released within 5-10 working days. OCR will not be held responsible for any incurred overdraft fees or charges.
How old do you have to be to hire a car?
The minimum age to hire and drive a vehicle with OCR is 21 years of age (up to 75 years of age due to our insurance policy). All drivers must hold a current, and valid drivers license that has been valid for a minimum of 12 consecutive months (the license must be class appropriate to the vehicle being hired e.g., Automatic/Manual/Car/Truck etc.)
Do I need an Australian Drivers license to rent a car?
The Driver must present one of the following to our counter staff (a) hold a full, and current valid drivers license (learner permits/provisional licenses are not permitted), (b) an international driving permit or official translation (if a license is not in Roman alphabet), (c) have held their license for minimum 12 consecutive months immediately prior to signing the Rental Agreement.

An International Driving Permit must be provided along with a valid domestic driving license to be valid.

Digital drivers’ licenses are only acceptable in the issuing state. If you’re travelling interstate, you must present a physical (plastic) driving license.
Can I add an additional driver?
All additional drivers must meet the same minimum age and drivers license requirements as the main renter. We can have a maximum of 1 additional driver, which comes at a cost of $10 including GST.
What is required when returning the rental vehicle?
When returning one of our vehicles, you must do so with a full tank of fuel. We also ask that the vehicle be returned in a clean state, ready for the next hirer.
Can I extend the rental duration?
Extending the rental duration is possible at the time of check out or during the rental itself. The extension is always subject to vehicle availability and extra payment. You will need to contact one of our staff members to arrange an extension.
Do you offer drop off outside of displayed business hours?
We have selected offices that offer after hours drop offs, to ensure you’re able to do so please contact us on 1300951782.
Do I get a refund if I return the vehicle before the contract end time?
If you return the vehicle early, you will not be refunded any portion of your payment. This doesn’t detract from your rights as a consumer under applicable consumer protection legislation, including the Australian Consumer Law
Can I drop the vehicle at a separate location to the one I picked it up from?
We do allow one-way rentals between select locations. Please contact staff on 1300951782 to arrange a one-way rental (fees & charges may apply please consult staff for pricing).
What happens if I get an infringement whilst renting?
If you receive any traffic infringement during the rental period these will be nominated to you. It is then your responsibility to make payment. Each infringement incurs a $50 administration fee.
Can I smoke in the rental car?
All our vehicles have a strict no smoking policy.
What if I am late to pick up the vehicle?
Please call us as soon as possible if any of your travel plans have changed. If your flight information has been provided with the booking we’ll be able to track any delays and update your booking accordingly – however we won’t be able to amend the duration of the rental car, the vehicle is still expected to be returned at the original assigned time. Typically, we will hold the vehicle from being re-rented for up to 3 hours, if you have provided contact information, we will attempt to call you before re-assigning the vehicle.
Is there a mileage limit in my rental?
OCR car rentals has unlimited kilometre per rental agreement for travel in Queensland but all interstate cross border travel will incur a 10 cent/kilometer fee for travel over the free 1500 per kilometre per booking allowance.
What age must I be to rent a vehicle? And how many years must I have held a driving license for?
For OCR car rentals a drivers must be at least 21 years old and hold a valid driver’s license throughout the rental period.
What documents do I need to hire a car?
A valid driving license, credit card in the name of the main driver. Non-Australia drivers must provide a valid international driving license or English translation of their current licence.
When will be bond/security deposit/excess waiver be refunded?
The bond/excess waiver/security deposit will take between 24 hours and up to 3 days to be returned, depending on the your bank.
What fuel policy is applied?
Fuel policy: OCR has a like for like fuel policy, however ALL our vehicles are provided full of fuel. If yours is not provided full of fuel at collection please notify the OCR staff immediately.
What deposit must I leave for my rental?
The deposit amount varies depending on vehicle category.
I want to book the car at one location and return it on another, is it possible? What's the extra cost?
Yes, it is possible to return the vehicle in one of our other locations. There is an additional charge for this service and varies per location. Please discuss this with your OCR booking representative.
Can I take the car from QLD to WA?
No, our insurance does not cover travel across the Nullabour.
I have booked a car in my name, but at the end I will not be driving it, do I need to change the name on the booking?
Yes, you can change the name when you pick up the vehicle.

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