FAQ's

FAQ's

Curious to know more? Glance the FAQs below and pick your desired vehicle for a memorable adventire!
TO Know further, Call 1300 951 782 Today!

For all our vehicles we require a $500 bond be placed on a credit card (NOT Debit card) in the main drivers name, this is placed as a pending transaction (Pre-authorisation) for rentals less than 14 days. You must ensure there are enough available funds on the card when picking up the vehicle, once a pre-authorisation has been held, you will not be able to use that money.

At the end of the rental, the final payment amount will be processed with the unused portion of the pre-authorisation to be released less any applicable charges eg tolls, fuel, damage charges etc. Depending on your bank, the money is usually released within 5-10 working days. OCR will not be held responsible for any incurred overdraft fees or charges.

Additional bond requirements apply to renters residing within 300 kms of the rental location. Please contact our staff for details

The minimum age to hire and drive a vehicle with OCR is 21 years of age (up to 75 years of age due to our insurance policy). All drivers must hold a full (open) unrestricted Drivers Licence of the appropriate class for at least 12 months prior to rental.

Drivers must present with a full, open and current Drivers License issued by the country in which they reside.

If the Drivers License is not in English, an International Driving Permit (in English) or an official translation document must accompany the original license.

Australian Digital Drivers License’s are acceptable subject to verification. Note that a standard photo or copy of a Drivers License can not be used.

All additional drivers must meet the same minimum age and drivers license requirements as the main renter. An Additional Driver charge of $15 / driver will apply. If booking through a third party booking company, please verify with them if any additional rental cover purchased through them remains in effect for drivers other than the one listed.

When returning the vehicle, please ensure the fuel level is Full (unless our pre-paid fuel option has been selected), and the vehicle is in a clean and tidy condition. Any excessive cleaning required to return the vehicle to rentable condition, eg soiling, stains, will be deducted from the security bond.

Rental extensions are welcome, subject to vehicle availability. For this reason, please request rental extensions at the earliest opportunity to avoid disappointment. Rental extensions will be charged at the contracted rate of hire, unless the extension enters into a peak hiring period eg school or public holidays, in which case an increased rate may apply. Please contact our rental staff to enquire.

If you return the vehicle early, you will not be refunded any portion of your payment. This doesn’t detract from your rights as a consumer under applicable consumer protection legislation, including the Australian Consumer Law

We do allow one-way rentals between select locations. Please contact staff on 1300951782 to arrange a one-way rental (fees & charges may apply please consult staff for pricing).

If you receive any traffic infringement during the rental period these will be nominated to you. It is then your responsibility to make payment. Each infringement incurs a $75 administration fee.

Evidence of smoking in our vehicles will subject the renter to a $200 additional cleaning fee, deducted from the security bond.

Please call us as soon as possible if any of your travel plans have changed. If your flight information has been provided with the booking we'll be able to track any delays and update your booking accordingly - however we won't be able to amend the duration of the rental car, the vehicle is still expected to be returned at the original assigned time. Typically, we will hold the vehicle from being re-rented for up to 3 hours, if you have provided contact information, we will attempt to call you before re-assigning the vehicle.

All our rentals include 250 free kms per day. Additional kms are charged at 20c/km, charged at rental return.

The bond or security deposit will be released by OCR up 24 hours following the return of your rental vehicle. This is to ensure time for any toll charges incurred to be processed.

Your bank may take up to an additional 5 working days to reflect this in your account.

Our vehicles are provided with a full tank of fuel. Please ensure they are also returned full unless you have purchased our pre-paid fuel option at pickup or additional refueling surcharges will apply.

Our vehicles are authorised for mainland travel within Queensland, New South Wales, Victoria, South Australia and the ACT. They may not be taken to Western Australia, the Northern Territory or Tasmania.

The name of the booking / driver may be changed at pickup, provided the designated hirer/driver meets all existing renter requirements and can present the relevant documents (drivers license, credit card) in their name.

Please note that if you booked through a third party booking company, any additional cover purchased through them may be rendered invalid. We would recommend you contact them directly in this instance.

We have selected offices that offer after hours drop offs, to ensure you’re able to do so please contact us on 1300951782.

Dents
Fair Wear and Tear includes Fair Wear and Tear excludes
Dents of no more than 25 mm in diameter (excluding bonnets and roofs) where the paint surface has not been broken and there is no paint removal, paint cracking of flaking. a. hail damage
b. dents of any diameter on bonnets, roofs, wheel arches, style lines,
door sills or door edges;
c. multiple dents within a specific local area regardless of size; or
d. any damage affecting or penetrating the paintwork
Stone chips
Fair Wear and Tear includes Fair Wear and Tear excludes
Isolated stone chips to any panel up to 2 mm in diameter. More than 5 stone chips to an isolated area.
Scratches
Fair Wear and Tear excludes
Scratches over 25mm length or 1mm wide, or that penetrate to the metal and cannot be polished out
Bumpers
Fair Wear and Tear includes Fair Wear and Tear excludes
a. Scratches/Scrapes under the front bumper that are not visible when standing 2 metres back from the vehicle; or
b. light scuffing or scratches:
i. where there is no paint penetration;
ii. which can be polished out;
c. isolated stone chips up to 2 mm in diameter.
a. any broken paint;
b. multiple scratches of any size;
c. dents of 25 mm in length or more in diameter;
d. any damage to a textured bumper; and multiple stone chips of more than 5 to an isolated area.
Wheels, wheel trims, tyres
Fair Wear and Tear includes Fair Wear and Tear excludes
Light scratches/scuffs to wheel trims ; rub marks to alloy rims that can be polished out a. wheel trims or hubcaps that are cracked, broken, missing, mismatched or not the original wheel trim or hubcap;
b. alloy rims for standard vehicles that are cracked, buckled, gouged or mismatched or not the original rim;
c. alloy rims for prestige and collection vehicles if:
i. scuff mark is more than 20 mm in length;
ii. the alloy rim is cracked, buckled or gouged ; or
iii. the alloy rim is mismatched or not the rim as originally supplied;
d. tyre tread and sidewall damage so that the tyre is unroadworthy e.g. cuts, bulges, gouges and abrasions, tyre misuse e.g. flat spots and burnouts;
e. replacement tyres that differ from those originally supplied
Windscreen, windows, lamps and external mirrors
Fair Wear and Tear excludes:
Scratches, chipping, cracks, holes or damage to:
a. the windscreen;
b. windows;
c. lamps; and
d. external mirror lens, as all such damage may affect the roadworthy status of the vehicle and may subsequently worsen over time from the vehicle continuing to be driven.
Upholstery, floors, carpets, dashboard, fascia, interior trim and vehicle cleanliness
Fair Wear and Tear includes: Fair Wear and Tear excludes:
a. light marks that can be removed by vacuum or general cleaning;
b. light scuffing or smears or regular day to day debris that is removable by general cleaning
a. any permanent damage caused by harsh or corrosive materials;
b. tears, cuts, scratches, holes or burns;
c. any damage to the structure, shape or positioning of a seat;
d. hair from pets;
e. excessive soil, mud or sand (other than from regular day to day use);
f. evidence of smoking in the vehicle;
g. odours or foreign matter; stains or marks that cannot be removed by general cleaning or require steam cleaning.
Keys, accessories and equipment
Fair Wear and Tear includes: Fair Wear and Tear excludes:
Minor cosmetic damage that does not in any way affect the functionality of the keys, accessories or equipment a. loss or damage to keys or remotes;
b. damage caused by incorrect fitting of accessories (snow chains, roof racks);
c. damage to aerials;
d. removal or damage to any item supplied with the vehicle (parcel shelf, tools, spare tyres, wheel trims, hazard triangles, first aid kits, GPS unit)

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